Shipping policy

Shipping Policy

Thank you for choosing iteapet.com for your online shopping needs. We are committed to providing you with a seamless and enjoyable shopping experience, which includes hassle-free shipping. Here are the details of our shipping policy:

1. Free Shipping Offer: At MyCustomGiftStore, we believe in rewarding our customers with the best possible service. That's why we are proud to offer free standard shipping on all orders shipped within the United States.

2. Estimated Delivery Time: Once your order has been processed and dispatched, you can expect to receive your items within 2-10 business days. This estimate is based on standard shipping times and does not account for any unexpected delays that may occur due to factors beyond our control.

3. Shipping Carrier: We partner with reputable carriers to ensure that your package is delivered safely and efficiently. While we cannot guarantee a specific carrier, we will always aim to use the most reliable service available.

4. Order Processing Time: Please note that our order processing time may vary depending on the availability of the items in your order. Typically, orders are processed within 1-2 business days. Once processed, your order will be shipped according to the standard shipping timeline.

5. Shipping Confirmation and Tracking: After your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the progress of your shipment online or by contacting the carrier directly.

6. Shipping Exceptions: There may be instances where additional shipping fees apply, such as for oversized or heavy items, or for expedited shipping services. These exceptions will be clearly stated at the time of checkout.

7. International Shipping: At this time, we only offer free shipping to addresses within the United States. For international orders, please contact our customer service team for a shipping quote.

8. Changes and Cancellations: If you need to make changes to your shipping address or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, provided that the order has not already been processed and shipped.

9. Lost or Damaged Shipments: In the unlikely event that your shipment is lost or damaged during transit, please contact our customer service team within 48 hours of the estimated delivery date. We will work with the carrier to resolve the issue and ensure your satisfaction.

10. Holiday Shipping: During peak holiday seasons, shipping times may be extended due to high demand. We recommend placing your orders well in advance to ensure timely delivery.

11. Contact Us: If you have any questions or concerns about your shipment, please don't hesitate to reach out to our customer service team at service@mycustomgiftstore.com. We are here to help!

Thank you for shopping with mycustomgiftstore.com. We appreciate your business and look forward to serving you.